Travel Destination | Passport Case

For your satisfaction we inspect every item carefully prior to delivery. Unfortunately, we can't offer refunds or exchanges unless the item is defective upon arrival.

In the case that the item arrived defective, please contact us as info@thecrew.jp.

We at The CREW want to support those who are currently active in the airline industry.

If you have a valid CREW ID from any airline, you can attach a scanned image of the ID and send it to info@thecrew.jp, and we will send you a 10% discount coupon code directly to you.

--- Procedure for getting and using the 10% Discount Code ---

① Please let us know your full name, current airline company and telephone number (optional).

② We will respond via email with a unique coupon code just for you, within 24 hours.

③ In the Shopping Cart, please enter the coupon code.

④ When you click on "proceed to checkout", the discount will be applied automatically. (Discount from the pre-tax price)

※ Each code is limited to one-time use only.

※ Use of coupon will be limited to the ID holder only so please make sure that the customer name and ID name matches.

For futher enquiries please contact us at info@thecrew.jp

For details of other ID discount available, please refer to the "Terms and Conditions" on the purchase screen.